Privacy Policy:

  • 1. Information We Collect

    We may collect the following types of personal information from Business and platform users:

    For Business Clients (your end-users):

    • Name

    • Mobile phone number

    • Email address (optional)

    • Appointment history

    • Review responses

    • Communication preferences

    For Business Owners and Platform Users:

    • Business name

    • Contact name

    • Email address

    • Phone number

    • Business website and location

    • Usage data (e.g., SMS logs, review metrics, campaign engagement)

    2. How We Use This Information

    We use the collected information to provide and optimize the following services:

    • AI-Powered SMS Messaging – Appointment reminders, review requests, and promotional offers

    • Customer Retention Campaigns – Timed follow-ups, rebooking prompts, and milestone messages

    • Profile Optimization – Enhancements for Google Business listings and client engagement

    • FAQ Automation – SMS-based answers to commonly asked questions

    • Review & Feedback Tools – SMS or web-based links to collect client reviews

    • Analytics – Reporting to improve customer lifetime value (LTV) and ROI

    3. SMS Consent & Compliance (A2P 10DLC Requirements)

    We are fully compliant with A2P 10DLC messaging regulations. As such:

    • Consent is required: Clients must opt in to receive SMS messages. Opt-in can occur via web form, intake forms, or verbal consent documented by your business.

    • Clear Disclosure: All opt-in prompts disclose that message and data rates may apply and that consent is not a condition of service.

    • Message Frequency: Clients will receive messages based on appointments, review requests, or promotions. Frequency may vary.

    • Opt-Out Instructions: Every automated SMS message includes clear opt-out instructions such as: “Reply STOP to unsubscribe.”

    • Support Commands: Clients may reply HELP at any time to receive support contact details.

    • Recordkeeping: We keep logs of message history and opt-in/opt-out events as required by carriers.

    4. Data Sharing & Disclosure

    We do not sell or rent your personal data or your clients’ data.

    We may share information with third-party service providers only when necessary to:

    • Deliver our services (e.g., Twilio for SMS delivery)

    • Analyze performance metrics (e.g., Google Analytics)

    • Process payments (if applicable)

    All partners are contractually obligated to safeguard your data and may not use it for any other purpose.

    5. Data Security

    We take data protection seriously. Our platform uses:

    • Encrypted transmission (SSL/TLS)

    • Secure data storage and firewalls

    • Access control with user authentication

    • Regular security audits and updates

    6. Data Retention

    We retain user and client data for as long as necessary to provide services and meet legal or regulatory obligations. You may request deletion of your data by contacting us directly.

    7. Your Privacy Rights

    Depending on your jurisdiction, you may have rights to:

    • Access or correct personal data

    • Request deletion

    • Object to or restrict certain processing

    • File a complaint with a data protection authority

    8. Children’s Privacy

    Our services are not directed to individuals under the age of 13. We do not knowingly collect or store personal information from children.

    9. Updates to This Privacy Policy

    We may update this Privacy Policy from time to time. Any material changes will be communicated via email or notice on our platform. Continued use of the service after changes implies agreement to the updated terms.

    10. Contact Us

    If you have any questions or concerns about this Privacy Policy or your data, please contact us:

    [MDS Endeavors LLC]
    [2116 Lamplight Dr]
    [[email protected]]
    [651-447-9141]